Updated 3/24/2020 at 4:07 pm

Medical Carriers

 

CARRIER	ENHANCED BENEFITS1	RESOURCES	TELEMEDICINE
Aetna	Screening/diagnostic testing provided at no cost $0 copay telemedicine through June 4, 2020 Members diagnosed with COVID-19 will receive a care package with over-the-counter medications and cleaning supplies Early refill limits are waived on maintenance medications for all members with pharmacy benefits administered through CVS Caremark CVS Pharmacy will waive charges for home delivery of prescriptions CVS Health will help Aetna members that may be experiencing anxiety related to COVID-19 by: opening Crisis Response Lines providing plan sponsors with a Resources for Living toolkit expanding 24/7 access to the Aetna Nurse Medical Line	Member Resources Aetna & CVS Health Plan Sponsor Email Plan Sponsor Rx Letter	Teladoc in 3 Easy Steps Teladoc Member FAQ Heal Flyer
Anthem Blue Cross	Screening/diagnostic testing provided at no cost Relaxed early prescription refill limits for members who wish to refill most maintenance medications, where permissible. $0 copay telemedicine through June 14, 2020,including mental health, for fully insured plans, individual plans, medicare and medicaid, where permissible - includes LiveHealth Online and other telehealth providers delivering virtual care Special Enrollment Opportunity for fully insured Small Business clients to enroll employees who did not elect coverage for themselves (spouse, children) or waived coverage initially. Enrollment opportunity will extend from March 23, 2020 to April 3, 2020. Coronavirus assessment available through the Sydney Care Mobile App	Coronavirus FAQ Member Resources Anthem Coronavirus Microsite Member Flyer Coronavirus Facts	Sydney Care Info LiveHealth Online LiveHealth Online COVID-19 Flyer LiveHealth Online for Kids Heal Flyer
Blue Shield of California	Screening/diagnostic testing provided at no cost $0 copay telemedicine with Teladoc through May 31, 2020 Early refill limits are waived on maintenance medications	Member Resources News Center Broker Connections COVID-19 Coronavirus FAQ	Teladoc Flyer Teladoc Flyer (Trio HMO) Teladoc Member Page Heal Flyer
Cigna	Screening/diagnostic testing provided at no cost for fully-insured and Administrative Services Only (ASO) plans $0 telemedicine for visits related to screening, diagnosis, and testing for COVID-19 through May 31, 2020	COVID-19 Resource Center Customer FAQ Payment Status for Statutory Disability, Sick and Paid Leave & FMLA	Find Virtual Care Options on myCigna
CCSB	Members should refer to their enrolled carrier for guidance	Resource Center	-
Health Net	Screening/diagnostic testing provided at no cost Prior authorization for lab work will be waived for screening and testing Cost-sharing is waived for doctor office, urgent care and outpatient hospital (including emergency dept) visits for medically necessary COVID-19 related services Waived prescription refill limits for medically necessary COVID-19 related services, and relaxed restrictions on home and mail delivery of prescriptions	What you Need to Know What you Need to Know (PDF) Health Net Alerts Page Member Resources Employer Alert Member Alert	Teladoc Flyer Teladoc FAQ Heal Flyer
Kaiser Permanente®	Screening/diagnostic testing provided at no cost.	Member Resources Member Flyer Article: Coronavirus preparedness News Clip National Employer Email March 17	Video Visits Flyer
MediExcel Health Plan	Screening/diagnostic testing provided at no cost Discounted spa services though a MediExcel's Excel Hospital through March 31, 2020	Mediexcel's Response What you Need to Know MEHP website (See banner at top of page)	Call The Doctor Line Heal Flyer
Oscar Health	Screening/diagnostic testing provided at no cost Continuing to offer $0 telemedicine through Doctor on Call for most members	Member Resource Center Member FAQ COVID-19 Risk Assessment	Doctor on Call
Sharp Health Plan	Screening/diagnostic testing provided at no cost - this includes hospital (including emergency dept), urgent care, provider office visits, and telehealth appointments for the purpose of screening and/or testing for coronavirus	Member Resources Member FAQ	Video and Phone Visits
Sutter Health Plus	Screening/diagnostic testing provided at no cost	Member Resources	Video Visits
UnitedHealthcare	Screening/diagnostic testing provided at no cost Free Emotional-Support Help Line available for members suffering from fear or stress due to COVID-19, open 24/7 Special Enrollment Opportunity for fully insured Small Business and Key Accounts clients to enroll employees who did not elect coverage for themselves (spouse, children) or waived coverage initially. Enrollment opportunity will extend from March 23, 2020 to April 6, 2020.	Broker FAQ Site Member Resources Member FAQ Member FAQ PDF Fully Insured Business Disruption FAQ COVID-19 Special Enrollment FAQ	Virtual Visits Flyer Heal Flyer
Western Health Advantage	Screening/diagnostic testing provided at no cost	Member Resources	Virtual Visits

 

 

Ancillary Carriers

CARRIER	RESOURCES
MetLife	Frequently Asked Questions Best Practices Above 500 Lives Best Practices Below 500 lives
Principal	COVID-19 and Our Insurance Solutions Insurance Coverage and COVID-19 COVID-19 Market Insights and More
Unum	Member Resources COVID-19 Outbreak Response Unum COVID-19 FAQ

 

¹ Screening/diagnostic testing when ordered by the physician.

“Kaiser,” “Kaiser Permanente,” “Kaiser Foundation Health Plan” and the Kaiser Permanente Logo are registered trademarks or service marks of Kaiser Foundation Health Plan, Inc., in the United States.