FOA Client Perk: Dedicated Team With 100 Years of Combined Experience

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Thank you for watching our video on FOA Client Package spotlight #9 – a dedicated service team. At Fusco Orsini & Associates, we believe in providing the best customer experience for all of our clients. And we think that the insurance industry lost its touch on delivering excellent customer service long ago. That is why we make it a mission to provide a dedicated team of service professionals as part of our customer journey. Our team knows and cares for our clients.


Our customers enjoy customer service representatives that know them, are familiar with their accounts, understand their needs, and appreciate their business. Each client receives support from a team, including their broker, account manager(s), customer service representative(s), and assistants. The team handles all customer touchpoints, including policy placement, onboarding, client package services, claims, audits, billing, certificates, and renewals. It’s an experience that earns FOA 5* reviews across many platforms online.


When we devised our customer journey map, we made it a point to communicate with our clients based on their desires. Not all customers want or need the same level and form of communication. For example, some prefer email, and some prefer text. Others request phone calls or mail. And we make sure to provide what the clients want and expect. Our team approach allows a group to look over and respond to the customer’s needs in a centralized hub. You will not wait long for a response!


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