Advance Your Career at Fusco & Orsini
Fusco & Orsini Insurance Services is proud to present the following opportunity to a qualified candidate:
Manager of the Customer Success Department
As a growing business, the management team at Fusco & Orsini Insurance Services is looking to add a new member. Specifically, our agency has a need to stabilize it's customer success department (customer service) and is looking for a qualified person to take over the unit and make it their own! Please read the following job requirements before applying. Please note that this position will provide a competitive salary, and will be discussed during the interview process.
A Qualified Applicant Must Possess the Following Skills
- A self-driven person eager to make the department 'their own.'
- Highly organized and able to manage several people.
- The ability to multi-task.
- The ability to train on all service-related tasks, which will include:
- Cancellations
- Claims
- Endorsements
- Audits
- Billing
- Additional Named Insured Certificates
- Insurance Requirements
- A qualified applicant will be willing to step-up and help both staff and customers.
- The individual will possess the foresight to recognize inefficiencies within the department and recommend ways to improve.
- Have the ability and personality to deal with 'trouble' clients and calls.
- Working with technology and in various systems.
- Implement workflows to meet maximum productivity, efficiency, and communication.
- Train new staff.
- Assist with department scheduling, such as granting vacation. This candidate must make sure the staffing levels remain adequate.
- Complete performance reviews.
- A qualified individual will also have involvement in the new hire process.
